Renate Ratlos wrote:
> On Thu, 30 Sep 1999 19:33:49 GMT, Michael Stanley
> <thesmilecentre at home.com> wrote:
>> >Obviously, Renate hasn't seen Sears' Craftsman Hand tool Guarantee. Free
> >lifetime replacement. All Craftsman hand tools. Forever. No limitations. No
> >exceptions for abused tools. Not just single cases.
> >
> >What I meant by rarities is a very small percentage of products are replaced
> >or returned. The small percentage makes them appear to be "single, isolated
> >cases".
>> Nothing but "clever" marketing. What use is it to send in a hammer for
> replacement, if postage will cost more than a new hammer?
>
No postage required. Just walk into any Sears (and there are thousands).
> >Obviously, if the company no longer exists warranty is not valid. Don't be
> >silly.
>> So, the guarantee is not life-time. To quote you: Don't be silly.
>> >While I was in college I worked in a J.C. Penney retail store. A customer
> >returned a men's dress shirt. We could tell by the labeling and stock number
> >that this particular shirt (still in original packaging) was at least 10 and
> >possibly 15 to 18 years old. J.C. Penney had (and I believe still has) a
> >lifetime replacement guaranty. We refunded the (as best we could determine)
> >retail value of the shirt.
> >I purchased a pair of navy sport coats. Threads from the batting in the
> >shoulder pads began protruding through the fabric. One of the salesmen noticed
> >and replaced my jacket. Not once, not twice, but THREE times. There was
> >apparently a problem in the manufacture. The old ones? Returned to
> >manufacturer or trashed.
>> These things are known. But they collide with German law if advertised
> as "guarantee".
>
Ah, good German logic. Outlaw good service.
> >A lifetime guaranty is not "wrong", shouldn't be forbidden. Do I assume you
> >disapprove of "Replacement Value" insurance as well?
>> You must differentiate between the practise of replacing a good and
> the advertising of a guarantee.
>
Rhetorical question. Perhaps Land's End should offer Free Insurance?
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