R.Doelz writes:
>The real pain for the user support is the teaching. We have been doing
>all three variants - VMS only, UNIX only, VMS and UNIX simultaneously
>and the real problems are system-dependent such as 'I stored my files
>in WPI and don't know the name. I have only 3000 files in this directory
>and I want to add it to the main list window.'
I believe it's unfortunate but true that users are less likely to want
to learn than in the past. Window interfaces on PCs and Macs do so much for the
user that some concepts (like creating a directory tree and using it to organize
file storage, for example) are foreign. Further, the ease of working with
desktop computers often stands in sharp contrast to what's necessary to work
with a remote host. Irrespective of what OS in on the host, it's preceived as
just 'hard to learn'. I'm sure we'll eventually get to a state where remote
point-n-click will be as facile (and as reliable) as local point-n-click. In the
interim, however, it's a 'no pain/no gain' situation.
MJW
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/ Michael J. Weise, Ph.D. \ Biological Sciences Computing Recource \
( weise at bscr.uga.edu \ Dept.of Genetics UGa, Athens GA 30602 )
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