Senior Support Specialist
Location : California, Bay Area
Salary : $ open, plus benefits
Full Time
Client develops an innovative knowledge management tool that provides timely
access to relevant biological data.
Client product is a fully referenced knowledge base of experimental findings
extracted from top tier scientific journals and structured to facilitate
easy access and navigation. In this knowledge base captures key information
needed to identify, prioritize and evaluate potential drug targets. The
information will be stored in object-relational databases and will be
delivered through flexible and intuitive front-end applications.
This key position will be a critical part of the team responsible for
providing web based technical support of products. Specifically, this
position will provide first line scientific support via e-mail, phone and
occasionally on-site interactions. The position will have continuous dialog
with all operational groups as part of the problem resolution processes.
This person will also be an active participant in the product development
process to ensure that support can be provided for the product. The goals of
the position will be to provide superior support while continually seeking
to reduce the cost of support. Consistent with these goals this individual
will initially provide the direct customer support while helping to define
and build the tools and processes required to effectively manage the
customer support needs. Documentation of the tools, processes and problem
answers will be a critical component of the job and will require significant
writing skills.
Requirements:
Excellent problem solving abilities
Excellent oral and written communication skills
Team player
1-2 years of technical support experience in life sciences area, preferably
supporting genomic related products
2-4 years of biological research experience in an industrial setting.
Experience in writing FAQ or other customer support documentation for life
science products
M.S. in life sciences
Desired:
Experience in supporting software or internet related products a plus
--
James Glenn
Snr. Accounts Manager.
Leveridge Systems INC.
v1 480 699 7341
mailto:james at leveridgesystems.comhttp://www.leveridge.com
