A while back I walked into Sears with a broken 3/8" ratchet (wrench). I
told the salesman I broke it loosening a lug nut on my '74 Beetle (German
quality - 200,000+ miles). Salesman placed a new one in a sack, which he
handed to me, took the old broken one and tossed it into a box under the
register. He said "Come back when you need a new one. You may like to try
a 1/2" ratchet or a lug wrench next time." No questions, no complaints,
Patient broke a PFM crown. Five years in the mouth. Replaced "No Charge".
Apologized for the inconvenience.
We can afford these things when we know that they are rarities.
Renate Ratlos wrote:
> On Mon, 27 Sep 1999 23:05:49 GMT, joele at earthlink.net (Joel M. Eichen)
>> >Germany bans the use of amalgam . . . . . .
> >and outlaws the unfair Lands' End advertising in the process.
> >they advertise, "Our products come with a guarantee
> >so good that it is banned in Germany!"
>> Clever company. And in Germany they say the same.
>> >Zippo Lighters too, had to change their advertising within
> >Germany. In the rest of the world, they proclaim a "Lifetime
> >Guarantee." In Germany, its only a "30 year guarantee."
> >However, this does comply with German Law.
>> Lifetime guarantee is, pardon my French, bullshit.
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